Call Accounting

Global Link offers a variety of business software products ranging from Metropolis Office Watch for small businesses to a full functionality Call Management System (CMS) for Communication Manager Media Servers. These systems are a must for many businesses to track calls, monitor fraud, and bill phone usage to appropriate departments. We are a certified dealer and business partner with Avaya and Metropolis, providing installation, maintenance contracts, service and technical support.

Avaya Solution for Call Management
Real time and historical integrated analysis and reporting. Analyze business call flows, match personnel resources and skills to caller needs, and integrate data with contact center mainframe- based documents such as sales and marketing reports.

Avaya Web Based Accounting
eCAS systems from Avaya makes it easy to control and administer telecommunication costs. Software supports single and multi-site businesses with ease.

Click Here for Office Watch Video Demo

This demo requires MS Internet Explorer 5.0 or above.
MS IE5.0 used to view reports.

Instructions to download Demo

1. Download Demo to a temporary directory.
2. Run OWSETUP.EXE.
3. Run OfficeWatch.
4. (Optional) Delete OWSETUP.EXE.

    Click here to download the
    OfficeWatch web brochure.
    (pdf format)