Contact Centers

Cisco voice and data software continue to dominate the US market in terms of both deployment and functionality. Whether your business needs functionality for 5 or 500 agents, we have the right products to meet your needs.

No company offers more functionality than Avaya, and Global Link is a certified dealer and licensed distributor of the full product line.

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Communication Manager
Maximize the effectiveness of operations while delivering consistent, personalized customer service. Flexible, scalable software applications are designed to grow along with your business.

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Contact Center Express
Cost effective system for customer contact management manages the collection, queuing, and distribution of both voice and non-voice communications.

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Interaction Center
Enterprise class, #1 multi-channel system in the U.S. providing unified communications software: voice, email, web and IP telephony. The Avaya Customer Interaction Suite helps your business apply customer segmentation strategies and leverage data to intelligently route customers to the best onsite or distributed agent.

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Interactive Response for Communication Manager
Speech self-service, cost effective and with simplified deployment. Expand customer support without expanding staff. Open IP software standards provide integrated inbound 24-7 self service.

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IP Agent
Deliver on demand access to customer information and enterprise experts with the Ayava IP agent. SIP enabled centers deliver one call resolution to customers, lowering your costs and improving CRM.

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IP Office
A telephony and contact management solution designed for the needs and budgets of small to medium sized businesses. Two applications are offered: one for 2-15 agents and the more advanced platform for 2-75 agents.

Contact Centers

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Communication Manager Maximize the effectiveness of operations while delivering consistent, personalized customer service. Flexible, scalable software applications are designed to grow along with your business.

•

Contact Center Express Cost effective system for customer contact management manages the collection, queuing, and distribution of both voice and non-voice communications.

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Interactive Response for Communication Manager Speech self-service, cost effective and with simplified deployment. Expand customer support without expanding staff. Open IP software standards provide integrated inbound 24-7 self service.

•

IP Agent Deliver on demand access to customer information and enterprise experts with the Ayava IP agent. SIP enabled centers deliver one call resolution to customers, lowering your costs and improving CRM.

•

IP Office A telephony and contact management solution designed for the needs and budgets of small to medium sized businesses. Two applications are offered: one for 2-15 agents and the more advanced platform for 2-75 agents.

Communication Manager
Maximize the effectiveness of operations while delivering consistent, personalized customer service. Flexible, scalable software applications are designed to grow along with your business.

Contact Center Express
Cost effective system for customer contact management manages the collection, queuing, and distribution of both voice and non-voice communications.

Interactive Response for Communication Manager
Speech self-service, cost effective and with simplified deployment. Expand customer support without expanding staff. Open IP software standards provide integrated inbound 24-7 self service.

IP Agent
Deliver on demand access to customer information and enterprise experts with the Ayava IP agent. SIP enabled centers deliver one call resolution to customers, lowering your costs and improving CRM.

IP Office
A telephony and contact management solution designed for the needs and budgets of small to medium sized businesses. Two applications are offered: one for 2-15 agents and the more advanced platform for 2-75 agents.