Workforce Management

The greatest task of management has always been staffing the workforce of call centers appropriately throughout various cycles during the day. Global Link is happy to offer four customizable software products to meet your performance optimization needs.

Please visit the links below for more information. Global Link is a licensed
distributor for sales, service and maintenance of
Avaya, Nice, and Veramark systems.

Avaya Workforce Management (download pdf)

NICE Performance Management (download pdf)

Veramark Communications Management (download pdf)

Witness - Avaya: Optimizing Service Performance (download pdf)