Service Solutions
| • Cabling / Wiring |
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Certified Fiber Installation / CAT 3 / CAT 5
Wiring is the backbone of a communications system. If your business needs a single wire run or the wiring of an entire building, we have the experienced staff to complete any job on time. We can work with your plans, or we have experienced schematic architects that can assist you in creating the correct wiring plan to meet your current and future needs. Our highly trained cabling and wiring technicians will do the job right the first time. If wiring is not done correctly it can have devastating effects on speed and efficiency. |
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| • End User /
Administrator Site Training |
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| When you want your end user
clients to be as excited about your communication solution as you,
Global Link will demonstrate that commitment. Our trainers must meet
high standards and have proven experience in making a difference for
clients. Your system is only as good as how it is being used. |
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| • Intelligent
Dispatch |
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| Remote diagnostic software
provides our call center engineers the ability to analyze the
situation prior to the dispatch of a technician. |
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• Local / Long Distance / T-1 / DSL / SIP Server / SIP Trunk |
| Who has the best
rates? Which is the best calling plan for your company? Will your
phone system vendor coordinate the installation of telco lines during
your move? Global Link will handle this part of your
telecommunications, if you request. We are agents for all the major
long distance carriers in Asia, We can negotiate the best
quality and the best price to fit your needs.
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• Dependable Service -
Data Centers with Multiple Service Locations. |
| Data Center Service,
Cloud Applications, support for voice and data communications vendor
has the ability to make or break a business. In Asia the need to
have multiple service locations is critical to our valued customers.
Our support centers in Singapore, HK and China, our technicians are
on call 24 hours a day - 7 days a week. Response time in an
emergency situation is when a vendor is put to the test; Global
Link, is prepared with crash kits and a technical team for all of
the systems we support. We work at times that best suite your
schedule. Our goal is to keep you connected and fully operational
with little or no downtime to your business. |
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| • On Site Move, Add and
Change |
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| Changes are a common part of
supporting a dynamic communications network. Global Link technician is
only a call away and will be there when you need them. |
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• Project Management Our highly skilled
associates can oversee your project anywhere in Asia. Our Project
Managers have experience with small and complex projects, such as
multi-location, contact center and IP. Experience the Global Link
difference. |
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| • Remote
System Monitoring and Notification |
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Global Link offers a
building block approach to support with alarm monitoring,
notification, reporting and oversight to resolution. This service
should be considered a supplement to enhance your already existing
Service Agreement with Avaya, Cisco, Microsoft and Polycom. |
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Remote Software Support |
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Our software associates have
over 30 years experience.
We can support your enterprise remotely on a moment's notice.We have
helped business clients in the areas of VoIP, create, add and change
server IP addresses and QoS settings. Audit, redesign and implement call
center call flow. |
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• Service Agreements
The average business keeps their phone system for ten years. Can you think
of other investments in your company that you will keep this long, never
the less be as critical as your communications network? Global Link
services all of the Avaya products. A Service Agreement can oftentimes be
helpful when budgeting the cost of a communications system. We offer three
different tiers of service agreements in order to meet every customers
needs. Global Link Service Agreement gives you the peace of mind that
comes from knowing that your phone lines are backed by responsive,
value-added support that ensures maximum communication reliability and
uptime.
CLICK for more information on Service Level Agreements
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• VOIP and Data Network
Assessment |
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In order to
run VoIP on your LAN or WAN, chances are you'll need to make some
changes to your business network, perhaps even redesign it. Although
this may sound daunting, keep in mind that VoIP is just an
application, albeit one with some unique requirements. Your network
design and capacity can make or break VoIP. Delay, jitter, packet
loss and unreliability pose problems for the real-time application.
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So before we install your first business VoIP switch or phone, we
will assess your network thoroughly. Preferably several months
before your VoIP rollout, just in case your network proves to need a
major overhaul. Our assessment will ascertain whether your network
supports Layer 2 and Layer 3 QoS (Quality of Service) and VLANs
(virtual LANs); measure your capacity; and determine if your network
can support the added bandwidth VoIP demands. It's especially
important to make sure the network can handle extra voice traffic
during busy hours. At a minimum, we will look at a full month's data
traffic to gauge cyclical changes in network activity by all the
groups in your organization. We will drill down into the data
regarding peak hours, and collect smaller samples of data that show
one-minute or even five- or 10-second peaks. We will also look for
peak calling times in your PBX's call-detail records. We will be
able to determine the number of simultaneous calls you must support
and how much bandwidth the VoIP application will add. We will make
sure there's room for your existing applications and anticipated
growth as well. |
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